Terms & Conditions
These booking terms and conditions govern all bookings made with Rizka Travel Limited, trading as HighStreet Holidays, of 40 Neeld Crescent, London NW4 3RR (Company No. 10763351, ATOL No. 12118, IATA TIDS No. 96108924). By making a booking with us, you agree to these Terms and Conditions in full.
Booking Your Holiday
All packages are subject to availability. By making a booking, you confirm that you have the authority to accept these terms on behalf of all members of your party and that you are responsible for all payments due from each party member. It is your responsibility to ensure all information provided to us is accurate and that all relevant information is communicated to all members of your party.
A binding contract will come into existence when we accept your booking, receive your deposit or full payment in cleared funds, and issue you with a confirmation invoice and ATOL Certificate. Please ensure all names provided match the relevant passports exactly.
Pricing and Payments
The price of your holiday package includes all flights, accommodation and other components as specified on your confirmation invoice. All prices include the ATOL Protection Contribution (APC) of £2.50 per person as required by the Civil Aviation Authority.
A deposit is required at the time of booking as specified on your quote. The balance must be paid by the due date shown on your confirmation invoice. Failure to pay by the balance due date may result in cancellation of your booking and cancellation charges remaining applicable.
Prices are based on costs at the time of confirmation. We reserve the right to pass on increases in transportation costs, fuel surcharges, taxes or exchange rate fluctuations prior to full payment being received. Once full payment has been received, your price is guaranteed.
All credit and charge card payments may be subject to a processing fee. We do not accept cash sent by post or courier. We do not store full payment card details.
ATOL Protection
All holiday packages sold by HighStreet Holidays are ATOL-protected under licence No. 12118 held by Rizka Travel Limited. When you book an ATOL-protected package with us, you will receive an ATOL Certificate confirming what is financially protected and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed (or a suitable alternative). In the event of insolvency where this is not possible, an alternative ATOL holder may provide your services at no extra cost to you. If no alternative can be arranged, you will be entitled to make a claim under the ATOL Scheme. For further information visit www.atol.org.uk.
Any money paid to an authorised agent on our behalf in respect of an ATOL-protected booking is held on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, subject to the agent's obligation to pass it to us for so long as we do not fail financially.
Your Rights Under the Package Travel Regulations 2018
As your holiday is a flight-inclusive package under the PTR 2018, you benefit from the following key rights:
- Travellers will receive all essential information about the package before the contract is concluded
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract
- Travellers are provided with an emergency number or contact point to get in touch with the organiser or travel agent
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs
- The price of the package may only be increased if specific costs rise (fuel, taxes) and this right is reserved no later than 20 days before the start of the package; if the price increase exceeds 8%, the traveller may terminate the contract
- Travellers may terminate the contract without paying any termination fee and get a full refund if any of the essential elements of the package change significantly
- In the event of insolvency, payments will be refunded and, if transport is included, repatriation is secured
Changes or Cancellations by You
Any request to change or cancel your booking must be submitted to us in writing and will not take effect until received. Cancellation charges will apply as follows, based on the number of days before departure:
| Days Before Departure | Cancellation Charge |
|---|---|
| More than 84 days | Deposit only |
| 83–57 days | 30% of total holiday cost |
| 56–29 days | 60% of total holiday cost |
| 28–15 days | 90% of total holiday cost |
| 14 days or fewer | 100% of total holiday cost |
Amendment fees may apply to changes made prior to cancellation. We will advise you of applicable charges at the time of any request. Please note that some components (particularly flights) may be non-refundable and non-amendable regardless of the above scale.
Changes or Cancellations by Us
We reserve the right to make changes to your confirmed holiday. Most changes are minor and we will notify you as soon as possible. If we make a significant change to your holiday before departure (such as a change of resort, accommodation of a lower category, or a significant change to your flight times), you will have the right to:
- Accept the revised arrangements
- Accept an alternative package of equivalent or superior quality if available
- Cancel your booking and receive a full refund of all monies paid
We will pay compensation for significant changes in accordance with the PTR 2018, except where the change arises from Force Majeure (see clause 9).
Transfers of Bookings
You may transfer your booking to another person who satisfies all conditions applicable to the package, provided you give us reasonable written notice before departure. Both you and the transferee will be jointly liable for all costs and charges arising from the transfer, including any fees imposed by airlines or other suppliers.
Data Protection
We process your personal data in accordance with our Privacy Policy, available on our website, and in compliance with UK GDPR and the Data Protection Act 2018. Rizka Travel Limited is the Data Controller for all personal data collected through HighStreet Holidays and its associated brands. In booking a holiday with us, you consent to us sharing necessary personal data with airlines, hotels and other suppliers required to fulfil your package.
Force Majeure
We will not be liable for any failure or delay in performing our obligations where this results from events beyond our reasonable control, including but not limited to: war or threat of war, civil unrest, industrial disputes, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, or unavoidable technical problems with transport. In such circumstances, we will endeavour to offer suitable alternatives but will not be liable to pay compensation. Current FCDO travel advice is available at www.gov.uk/foreign-travel-advice.
Passports, Visas and Entry Requirements
You are responsible for ensuring all passport, visa and entry requirements are met for all destinations visited, including transit stops. We accept no liability if you are refused entry to a flight or country due to failure to carry correct documentation.
- Passports must be valid for at least six months beyond your intended return date
- Visa and entry requirements should be verified with the relevant Embassy or Consulate
- Current travel advice is available at www.gov.uk/foreign-travel-advice
- USA travel: all passengers must hold individual machine-readable passports
Health Requirements
Recommended vaccinations and health requirements may change at any time. Please consult your doctor or travel health clinic before departure. UK travellers requiring health cover abroad should apply for a Global Health Insurance Card (GHIC) at www.nhs.uk. Health information for travellers is also available at www.fitfortravel.nhs.uk and www.nathnac.org.
Special Requests and Medical Requirements
Please advise us of any special requests at the time of enquiry. Whilst we will endeavour to communicate all requests to the relevant suppliers, we cannot guarantee they will be met. If you have a medical condition or disability that may affect your arrangements, please inform us in writing before booking so we can advise appropriately.
Travel Insurance
We strongly recommend that all clients take out comprehensive travel insurance at the time of booking. Cover should include cancellation charges, curtailment, medical and repatriation expenses, personal accident, delay, and loss or damage to personal effects. It is your responsibility to arrange appropriate cover.
Behaviour
You are responsible for ensuring that you and all members of your party behave appropriately throughout your holiday. If in our reasonable opinion or that of any person in authority you are behaving in a manner likely to cause offence, distress, danger or damage, we reserve the right to terminate your arrangements without notice and without liability for costs, refunds or compensation.
Compliance with Laws
You are responsible for complying with the laws, customs, foreign exchange regulations and drug regulations of all countries visited. We reserve the right to cancel your booking without refund if you engage in illegal or socially unacceptable behaviour.
Flights
A flight described as "direct" is not necessarily non-stop. All departure and arrival times are estimates provided by airlines and may change. We will notify you of any significant schedule changes of which we become aware. Where a sector of a flight itinerary is not used without prior notice to the airline, remaining sectors may be cancelled.
Infants must be under 2 years of age on their return flight date to qualify for infant fares. Departure taxes are included in your package price where possible; local taxes payable at departure are your responsibility where applicable.
Travel Documents
All travel documents will be sent by email. It is your responsibility to check all documents upon receipt and notify us of any inaccuracies immediately. Documents will not be issued until full payment has been received. Documents are normally issued no later than 7 days before departure.
Conditions of Suppliers
Individual travel services making up your package are provided by independent suppliers under their own terms and conditions, which form part of your contract. Some terms may limit or exclude supplier liability in accordance with applicable international conventions. Copies are available on request.
Claims and Complaints
If you experience a problem during your holiday, report it to the relevant supplier or their local representative immediately. Failure to do so may reduce or extinguish any compensation entitlement. If your complaint cannot be resolved locally, please contact us directly.
On your return, any unresolved complaint should be submitted to us in writing within 28 days. If the matter involves an ATOL-protected booking and cannot be resolved, it may be referred to the ATOL arbitration scheme. Details are available at www.atol.org.uk.
Our Liability
We accept responsibility for ensuring your holiday is performed with reasonable skill and care and in accordance with your contract. If any part of your package is not provided as agreed, we will pay you appropriate compensation unless the failure is due to: your own acts or omissions; the acts or omissions of a third party unconnected with the provision of your holiday; or Force Majeure.
Our liability, except in cases of death, personal injury or fraud, is limited to three times the cost of your holiday per person. We do not exclude or limit liability for death or personal injury caused by our negligence or that of our employees.
Jurisdiction
This contract is governed by English law and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if applicable.